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The views of our patients are very important to us in helping to develop the service we provide. We value your compliments, suggestions, complaints and feedback.
We carry out patient surveys once a year and ask patients to compelte 30 second feedback cards 4 times a year.
We are grateful to Sharing, a voluntary group linked to the medical centre for all the support it provides for our patients.
We have a virtual patient participation group who we keep informed of changes to the practice and ask for views and opinions on how we should develop services for the future. We hope these patients will also help us ‘spread the word’ about any new services or changes within the practice. This is on an ad hoc basis and would not require any regular input. Please click here and complete the form if you are interested in being involved.
A Patient Participation Group (PPG) is generally used to describe a patient group based in a GP practice. It is led by patients but run in partnership with the GP practice to:
Each PPG is unique. It makes decisions on its own structure, priorities and work programme. As it acts as a bridge between patients and the GP practice, it is important that each PPG has a broad base of patient involvement and views. We will try to make our PPG as representative of our practice population as possible, and encourage all patients to get involved.
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NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.