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Stay at home for 7 days and self-isolate if you feel hot to touch on your chest or back or if you have a new continuous cough (coughing a lot for more than one hour, or 3 or more coughing episodes in 24 hours). Those you live with also need to self-isolate for 14 days. This will help protect others in our community.
DO NOT ATTEND THE GP SURGERY OR PHARMACY. Click here for NHS 111 advice including tips to avoid catching / spreading the virus. And click here for what "self-isolation" actually means. If you feel you cannot cope with your symptoms at home, your condition gets worse or your symptoms do not get better after 7 days then click here for the NHS 111 Online Covid-19 Service. Or call 111 if you have no online access. And here is the Isolation Note for your employer.
Click here to be clear about what "social distancing" is - we all need to be doing this now, especially if you are over 70, have an underlying health condition or are pregnant.
Daily Government Public Health Information here
Your GP practice is your primary point of contact for all medical services but is not the only one. There are also pharmacists and minor injury clinics at local hospitals (as well as A&E for emergency medical care). Neither of these involve making an appointment and many are open 7 days a week. See Make the most of your NHS on this website.
Your GP practice is concerned with all aspects of your health and also advises on pyschological, social or lifestyle issues well as medical issues although this often involves referring you to other services which can give more focused help and support. While some of these services require a GP referral, many can be accessed directly without a GP referral. See Manage your health on this website.
You spend very little time with GPs and other healthcare professionals so, when making an appointment, it can help to be clear about what sort of help you need (see Make the most of your appointment in Make the most of your NHS).
GP practices in England operate as private businesses contracted by the NHS and therefore have some autonomy around how they run their practice. Practices will usually have a practice booklet and/or website which gives details around what the practice offers; how they work; what you can expect from them and what you need to do to get the best out of the service.
The Royal College of GPs have published a booklet called ‘It’s Your Practice: A patient guide to GP services'. This provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities.
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.